James is a collaborative leader of highly effective teams, successfully commercializing innovative technology solutions. As a consultant and entrepreneur his experience includes all facets of organizational transformation: business strategy, customer strategy, organizational strategy, organization design, change management, human capital management, organization development, and program management.
James has developed substantial expertise in the areas of Customer Strategy and Organizational Alignment – leading the formulation and execution of strategies to capture, grow and retain a firm’s most valuable customers.
James has served as an organizational change consultant for diverse clients including AT&T, AutoTrader.com, Coca-Cola, Halliburton, NCR, and Underwriters Laboratories. In each of these roles, he advised senior executives regarding organizational changes introduced by rapid growth, economic decline, and the implementation of information technologies.