RIBBIT End User Privacy Policy

This privacy policy applies to end users of RIBBIT Inc., (RIBBIT), services. RIBBIT is a fintech services provider, providing risk protection and payment processing services to merchants (“Clients”) that use our services. Our services help you, (the “End User”) to easily enroll and pay for our Clients’ products and or services from your bank account.

The privacy and security of your information is a top priority. This policy is to help you understand how RIBBIT collects, stores, secures, and shares your information. This policy does not cover what our Clients or third parties might do with your information and you should review their privacy policies to find out more information on their privacy practices.

Personal Information Collected by RIBBIT and Sources of Personal Information

RIBBIT collects information from your financial institution when you provide your financial institution credentials and if required security and multi-factor authentication answers to us. All information is stored in a secure and encrypted environment. In some cases, depending on client needs, a token will be issued so that they are able to make future balance checks and or pull transaction history from the account to which access was granted.

In general, we collect the following types of information:

The type of institution that you bank with
Username, password, security and multi-factor authentication answers
Account information such as routing number, account number and account type
Account balance information both available and current
Account holder names, addresses, phone numbers, and email addresses
Account transaction history including transaction type, transaction amount, transaction date and transaction description

RIBBIT’s technology is usually embedded in our client’s websites or mobile applications. When using the technology, we may collect information on your device such as hardware model, operating system type, operating system version, IP address and any other technical information needed for usage analytics and to help improve our services. This information is stored in cookies or similar tracking technologies.

RIBBIT’s clients may send us information about you directly from their websites, mobile applications or other platform technologies that they use to sell you products and/or services. This information might have come from information that they have on you or third parties that they may use and have passed that information on to us. This information includes your full name, email address, phone number, Social Security number, driver’s license number, date of birth, and transactions that you may be processing or processed with the client.

How RIBBIT, Clients, and or Partners Use Your Information

RIBBIT, Our Clients, and Our Partners use your information for the following business purposes:

To process a Same Day ACH, Next Day ACH, RTP or other type of payment for RIBBIT products or clients
To verify that your accounts are valid, open and have a positive balance
To verify the identity of your contact information
To monitor and review account transaction history based on business needs
To provide customer support to you and our clients that you do business with using our technology
To review the usage and operations of the RIBBIT site and app and to address any problems
To help improve, maintain and develop new products and services
To protect you, our clients, our partners, or RIBBIT from fraud, malicious activity, and other privacy and security related concerns
To investigate misuse or unauthorized access of our services or our client’s services
To provide you with customized site and app content

We also may use the information collected from and about you for the following additional purposes:

To use your data in an aggregated, non-specific format for analytical and demographic purposes
For any other purpose for which you have given consent

Security and Storage of Your Information

We work hard to protect your information that we collect and store. RIBBIT uses commercially reasonable standards to protect your information. All data that you provide to us is encrypted and stored in a secure environment that is monitored on a continuous basis. We also review our security practices on a regular basis to make sure we are protecting your information effectively.

Retaining and Sharing of Your Information

We collect the information on you and retain the information until it has fulfilled its purpose and is no longer needed, and as permitted under applicable laws. If our client no longer uses our services or no longer uses your information, we may still retain, process and use your information as permitted under applicable laws or in accordance with this policy. RIBBIT may share your data:

With our services providers, our partners, or contractors in connection with the services they perform for us or clients;
With requests to comply with applicable laws, regulations, court orders, or subpoenas; or
As reasonably appropriate to protect rights, privacy, safety, or property of you, our clients, our partners, or RIBBIT

We will also share your personal information under the following circumstances:

With your consent
In connection with a change in ownership or control of all or parts of our business which includes but not limited to mergers, acquisitions, reorganization, bankruptcy, current or future parents, affiliates, subsidiaries, and other companies under common control or ownership

We do not sell your personal or account information to third parties. We may collect, use, and share information in an aggregated or anonymized manner for the purposes permitted under applicable law.

California Residents

If you are a California resident, in addition to any other rights described in this policy, you have the following rights:

You may request, up to two times each year, that we disclose to you the categories and specific pieces of personal information that we have collected about you, the categories of sources from which your personal information is collected, the business or commercial purpose for collecting your personal information, the categories of personal information that we disclosed for a business purpose, any categories of personal information that we sold about you, the categories of third parties with whom we have shared your personal information, and the business or commercial purpose for selling your personal information, if applicable
You may request that we delete any personal information that we have collected from you

To exercise the foregoing rights, please contact us at the email or mailing address in the “Contact Us” section below. You also may contact us at the following toll-free number: (800) 736-5123. If you exercise any of the foregoing rights, we will not discriminate against you, such as by denying you access to our products or restricting your access to products of certain price or quality.

For Compliance with the California Consumer Privacy Act, RIBBIT makes the following Disclosures:

We collect the following categories of personal information: Identifiers, personal information described in Cal. Civ. Code 1798.80, commercial information, and internet or other electronic network activity information
We disclose the following categories of personal information for a business purpose: Identifiers, personal information described in Cal. Civ. Code 1798.80, commercial information, and internet or other electronic network activity information

Changes to this Policy

RIBBIT reserves the right to change this policy at any time. Privacy policy updates may be found at: https://portal.ribbit.ai/Home/PrivacyPolicy. Since our client has the relationship with the end user, it will be the responsibility of our client to notify you about changes to this policy, as appropriate. If you have any questions or complaints regarding this policy, please contact us.

Contact Us

Email: privacy@RIBBIT.ai

Mail: RIBBIT Inc.
Attn: Privacy and Compliance
5166 College Corner Pike
Oxford, OH 45056

Reviewed: February 02, 2022